Complaint Policy
In this policy, the terms "complaint" and "grievance" shall have the same meaning.
The Web-Centric Alternative Certification Program encourages interns to discuss their concerns and complaints through informal conferences with their program staff.
INFORMAL PROCESS
Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level.
FORMAL PROCESS
If an informal conference regarding a complaint fails to reach the outcome requested by the candidate, he or she may initiate the formal process described below by submitting a web-based complaint form via the Level 1 Complaint Form button at the bottom of this page.
Even after initiating the formal complaint process, a candidate is encouraged to seek informal resolution of his or her concerns. A candidate, whose concerns are resolved, may withdraw a formal complaint at any time.
A link directly to the Level 1 and Level 2 Complaint Forms can be found at the bottom of this page.
At Levels 1 and 2, "response" shall mean a written communication to the candidate from the appropriate EPP staff. The initial response will be sent to the email on file with WCACP.
Complaints arising out of an event or a series of related events shall be addressed in one complaint. Candidates shall not bring separate or serial complaints arising from any event or series of events that have been or could have been addressed in a previous complaint.
When two or more complaints are sufficiently similar in nature and remedy sought to permit their resolution through one proceeding, the program may consolidate the complaints.
Complaints under this policy shall be submitted on a web-based form provided by the program. See below.
A complainant may initiate a formal complaint by clicking on the Level 1 Complaint button at the bottom of this page.
If the candidate did not receive the relief requested at Level 1, the candidate may appeal the decision to the program's resolution team by submitting a Level 2 Complaint Form.
After the candidate has exhausted all attempts at the program level to resolve a complaint, the candidate may file a formal complaint with TEA as outlined below in Level 3.
The official TEA complaint process can be found by clicking here.